g111d's Privacy Policy

Introduction & Scope

g111d online gaming platform ("we", "our", or "g111d") provides a safe and entertaining service for users in Bangladesh. Protecting the privacy of your personal information is one of our core responsibilities.

This Privacy Policy ("Policy") describes what information we collect when you use g111d's website, mobile version, or any related services, how that information is processed, where it is stored, and under what circumstances it may be shared with third parties.

This Policy applies to all individuals who have created an account on g111d, used the service, or simply visited this website. By continuing to use the platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy should be read together with our Terms & Conditions and Responsible Gaming policy.

Information We Collect

g111d collects various types of information, divided into two main categories: information you provide directly, and information our systems collect automatically.

2.1 Personal Information You Provide

We may collect the following information for account creation, identity verification, and service delivery:

• Full name and date of birth where applicable
• Valid email address
• Mobile number (Bangladeshi)
• Preferred payment method details (bKash, Nagad, Rocket, or Upay account number)
• National ID card or passport details for identity verification (when required)
• Residential address (optional, but may be required in some verification processes)

2.2 Automatically Collected Information

When you use g111d, our systems automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Device type (smartphone, tablet, desktop) and operating system
• Time of site access, pages visited, and time spent on each page
• Game play history, bet amounts, and account activity
• Referral source — meaning which channel you used to reach the site

2.3 Financial Transaction Information

To manage deposit and withdrawal processes, we store transaction amounts, timestamps, methods (bKash, Nagad, Rocket, or Upay), and transaction reference numbers. Full payment card numbers or PINs are not collected on our servers.

How We Collect Information

g111d collects user information in the following ways:

• Direct input: Information you provide through the account registration form, login form, or support chat.
• Automated tracking: Your browsing behaviour is recorded through cookies, web beacons, and similar technologies.
• Payment processors: Relevant information is exchanged during transactions with mobile financial services such as bKash, Nagad, Rocket, and Upay.
• Third-party verification: Approved third-party services may sometimes be used to assist with identity verification or fraud prevention.
• Game providers: Certain activity-related information may be collected while games from providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others are running on our platform.

How Your Information Is Used

g111d uses your information only for legitimate purposes. The main purposes for which we use your information are outlined below:

4.1 Service Delivery & Operations

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and VIP benefits
• Storing gaming history and account balance

4.2 Security & Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Identifying fraudulent transactions
• Preventing multiple accounts or bonus abuse
• Ensuring compliance with responsible gaming policies

4.3 Communication & Customer Support

• Responding to your requests or complaints
• Sending important account-related notifications
• Informing you of policy changes or service updates

4.4 Service Improvement

• Analysing user behaviour to improve the gaming experience
• Identifying and resolving technical issues on the website
• Planning new features and services

Data Storage & Security

g111d places the highest importance on the security of your personal information. We use industry-standard security technologies, including SSL (Secure Socket Layer) encryption, which encrypts all communication between your browser and our servers.

5.1 Technical Security Measures

• TLS/SSL encryption for all data transmissions
• Sensitive information (passwords, payment details) stored in encrypted form
• Firewall and intrusion detection systems on servers
• Regular security audits and vulnerability assessments
• Two-Factor Authentication (2FA) option

5.2 Data Retention Period

We retain your information only for as long as necessary to fulfil the purposes described in this Policy. Generally, account information is retained while the account is active and for a defined period after it is closed. Financial transaction records may be retained for an extended period in accordance with regulatory requirements.

5.3 Response to Data Breaches

If a data security breach occurs that is likely to affect your rights or interests, we will notify you in a timely manner and take the necessary remedial steps.

Sharing Information with Third Parties

g111d does not sell or rent your personal information. However, we may share information with third parties in the specific circumstances below:

6.1 Service Provider Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), game operations, identity verification, and customer support. These organisations receive only the information required for their designated tasks and may not use it for any other purpose.

6.2 Legal Obligations

If disclosure of information is required by a court order, a lawful request from an investigating authority, or a legal obligation, g111d will cooperate with law enforcement authorities.

6.3 Business Transfers

Should g111d undergo a merger, acquisition, or sale in the future, user information may form part of that transaction. In such cases, the new operator will be required to maintain standards consistent with this Privacy Policy.

6.4 International Data Transfers

In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the recipient country or organisation.

Cookies & Tracking Technologies

The g111d website uses cookies and similar technologies to improve your browsing experience and ensure the site functions correctly.

7.1 Types of Cookies

• Essential cookies: These are necessary for the basic functionality of the site — such as maintaining your login session. They cannot be disabled.
• Performance cookies: These help analyse which parts of the site are used most, which is used to improve service quality.
• Functionality cookies: These remember your preferences (language, display settings) so you do not need to reconfigure them on each visit.
• Analytical cookies: These assist in conducting anonymous analysis to understand site traffic and user behaviour.

7.2 Cookie Controls

You can accept or reject non-essential cookies through your browser settings. Please note that disabling cookies may limit some site functionality and affect your gaming experience.

Your Rights

As a g111d user, you have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you. We are obliged to provide a written response within a reasonable time.
• Right to rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.
• Right to object to processing: You may object to the use of your information for specific purposes (such as marketing).
• Right to data portability: You may request to receive your information in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.

To exercise these rights, email us at [email protected] or contact us via live chat. We will process your request as promptly as possible after verifying your identity.

Minors' Privacy

g111d strictly provides services only to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

If we find evidence that a minor is using or has used our services, we will immediately close that account and delete all associated personal information. If a parent or guardian suspects their child is using our platform, please contact us right away at [email protected].

Policy Changes & Updates

g111d may update this privacy policy from time to time. Changes to the policy may be required due to changes in services, legal requirements, or business operations.

If any significant changes are made, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email address
• By displaying a notice on the site's main page

If you continue using g111d after an update, it will be assumed that you have agreed to the revised policy. If you do not agree with the changes, you may request to close your account.

Contact & Support

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with the g111d support team. Our team is available in both Bengali and English, seven days a week, twenty-four hours a day.

• 24/7 Live Chat — instant support from any page on the site
• Email: [email protected]

When submitting a privacy-related request, please clearly state what type of assistance you are looking for — viewing information, correction, deletion, or any other matter. After verifying your identity, we will process your request as quickly as possible.